To begin an IM session, enter a name in the box indicated and click "Chat".
Type your question in the lower box.
Reference staff are generally available to answer questions from 9:00 am to 9:00 pm. See the library hours for more detailed information.
Closing this window will end your IM session so be sure to leave it open until you are finished.
You may also call the reference desk at 413-572-5234 if you wish to ask a question or experience any problems with the IM feature.